Enterprise Management Services (EMS) is a Consulting and System Integration practice of Darlot Consulting Group. This practice provides exceptional IT solutions design and implementation, operations, infrastructure, applications management resources and consulting services to major corporate and government clients.
As part of the growing and changing requirements of many corporate clients, Operational Support Engineering and Operations teams require access to appropriately skilled resources in order to supplement their existing in house resources. These resources are able to work as part of OSS teams to provide all services necessary for the successful delivery of solutions and projects that are accountable by OSS teams within the client environment.
Our consultants can be engaged on both an ad-hoc and long term basis, on a fixed price and outcome or “turn-key” project basis, depending on the requirements of our clients.
EMS Skills Coverage
Some of the OSS System Design and Implementation of EMS tools include:
- Situation Management Solution Project delivery
- HP Operations Management Centre
- HP Network Management Centre
- HP Performance Insight
- HP Service Desk and Service Manager
- HP Configuration Manager
- HP Network Configuration Management
- HP Service Information Portal and Operations Dashboard
- HP Internet Services and Business Availability Centre
- HP Enterprise Discovery
- HP Data Protector
- HP Site Scope
- AppSense
- InfoVista
- IT Governance tool deployment such as HP’s PPM Software (Mercury’s ITG Software)
- EMS Strategy recommendations
- Alignment and Strategy with emerging Green I.T. initiatives such as Data Centre, Power and Heat management and virtualisation
- Daily Operations and Administration of OSS platforms
- Integration, development and scripting of custom SPI’s
- System Upgrades, Migrations and Maintenance services i.e. Service Desk to Service Centre and Service Manager, OVIS to BAC, SIP to Dashboard, Operations Manager and Network Node Manager Upgrades.
- Development, Maintenance and Support of custom in-house developed tools and software through our R&D division